Frequently asked questions

A Full Insurance Package is included in our rates: Third Party Insurance, Collision Damage Waiver, Full Damage Waiver, Personal Accident Cover and Theft Protection Cover.

No. We do not need a deposit or your credit card number and we will not withhold money from your card for the duration of the rental.

It is possible. However, please keep in mind that there is an additional refueling cost of 20 € in addition to the fuel final cost, as this employs someone to do it outside of regular tasks.

With Cretecars the kilometers are free.

If you arrive by plane, our employees will wait for you at the exit of the arrival hall, holding a sign with our logo and your name on.

In case you arrive by boat in Heraklion Port, our representative will meet you in front of the Passenger Terminal, with a sign with your name as well as our company’s logo.

Please note that we keep track of all changes that might occur in flight or boat arrivals, and we will be waiting to deliver you the car, even if your flight’s/boat’s arrival is delayed, with additional charge of 25 euro if you arrive 23.00 to 07.00.

If you would like to pick up your car at your Hotel, we will meet you at the Lobby / Reception Area of your Hotel.

In case you have any trouble meeting with our staff, just call ✆ +30 6973002182 .

• We deliver and collect vehicles anywhere in Crete, including Airports, Ports and Hotels.
•  Please note that delivery and/or collection in some areas might be an additional fee.
•  There are extra fees for different pick up - drop off locations.
• For after hour delivery (23:00 - 7:00) the extra cost is 25 euro.
• Additional insurance for damages at the tires, the wheels or the undercarriage is 5 to 10 euro per day.
• Full to empty fuel tank depends on the car.
• Key loss depends on the car.

If you want to insure the tires and the undercarrige it will cost 5 to 10 euro extra per day. 

If you lose the key you have to pay extra, the price depends on the price of the key. 

For cancelations, there will not be any penalties for changes made up to 48 hours before the start of your rental. We would appreciate if you could inform us at least 48 hour before your reservation.

All the rates include all taxes and 24% VAT.

We offer a variety of extra services, from GPS, babyseats, booster seats and additional driver.  All extra charges are calculated automatically and added to your amount. 

Each driver must hold a valid driving license for cars which was issued at least one and a half year before the first day of the rental period, and he or she must be at least 21 years of age.

Driver must have a valid Greek, European (for E.U. countries) or International (for countries that don't belong to E.U.)driving license.

Your Passport or ID Card and your confirmation form are also necessary.

To rent a car in Crete with CreteCars is simple and convenient, designed to suit the needs of our customers.

• Visit our website, where you can easily browse our extensive fleet of vehicles.
• Start by selecting your preferred pick-up and drop-off locations.
• Then, choose the car that best fits your travel needs, whether it's an economy model, SUV, or luxury vehicle.

Once you've made your selection, proceed to confirm your booking online. Our secure and straightforward process ensures you can complete your reservation in just a few minutes.

We believe in hassle-free rentals. That's why CreteCars offers no deposit paid in advance. Enjoy the freedom of exploring the island without any upfront financial commitments for renting a car in Crete.

CreteCars offers unmatched flexibility to cater to your travel needs. Whether you need to  rent a car in Crete for just a day, a week, or even longer, we’ve got you covered. We do not impose a minimum rental period, so you can rent a car in Crete for as short or as long as you require. This makes it easy to plan your trip, whether you're in Crete for a quick visit or an extended stay. Our diverse range of vehicles ensures that no matter the duration of your rental, you’ll find the perfect car to accompany you on your journey.

Yes, CreteCars provides unlimited mileage on all our rental vehicles in Crete, ensuring that your adventures across Crete are unrestricted. Whether you’re planning to explore the bustling streets of Heraklion, the serene beaches of Chania, or the quaint villages scattered throughout the island, you can do so without worrying about mileage limits. Our goal is to give you the freedom to explore every corner of Crete at your own pace, without incurring additional charges. Enjoy the open road and discover the beauty of Crete with the peace of mind that comes with unlimited mileage.

Yes, when you rent a car in Crete with CreteCars, basic insurance coverage is included in the rental price. We prioritize your safety and security, ensuring that you have essential protection during your rental period. For those seeking additional peace of mind, we offer optional insurance upgrades that provide extra coverage. 

Renting a car with CreteCars is straightforward, with a few basic requirements to ensure a smooth process.

• To rent a car in Crete, you must be at least 21 years old and possess a valid driver’s license, whether domestic or international.

These simple criteria for renting a car in Crete help us ensure that you have a safe and reliable experience while exploring our island. Our friendly staff are always on hand to assist you with any questions or concerns about the rental process.

Absolutely! At CreteCars, we understand that travel schedules can be unpredictable, which is why we offer 24/7 service. Whether you're arriving late at night or in the early hours of the morning, you can rest assured that your rental car in Crete will be ready and waiting for you. Our offices at key locations, including Heraklion airport and Chania airport, are staffed around the clock to accommodate your arrival at any time. This flexibility ensures that you can start your journey in Crete as soon as you land, without any delays.

No, at CreteCars, we believe in transparency and convenience. There are no additional fees for picking up or dropping off your rental car in Crete. We strive to make your car rental experience as seamless as possible, without any hidden charges. Whether you’re arriving at the airport or need to drop off your car before catching a flight, you can do so without worrying about extra costs. Our straightforward pricing ensures that what you see is what you get, with no surprises.

CreteCars prides itself on offering a diverse fleet of vehicles to meet the varying needs of our customers. Whether you're looking for a compact economy car for a quick trip, a spacious family rental car for a vacation, an SUV for more rugged adventures, or a luxury vehicle for a special occasion, we have the perfect option for you. Each vehicle in our fleet is well-maintained, ensuring you a safe and comfortable ride throughout your time in Crete. Explore the island in style and comfort with CreteCars, where we cater to every type of traveler.

CreteCars boasts a strong presence across Crete with six strategically located offices to serve you better. Our main offices are conveniently situated at Heraklion Airport, Chania Airport, Ierapetra, Sitia Airport, Myrtos, and Makry Gialos. This network of locations ensures that no matter where you are on the island, you’re never far from one of our branches. Whether you’re arriving at an airport, staying in a city, or visiting a coastal town, CreteCars is easily accessible. Our widespread locations are designed to make your car rental experience as smooth and convenient as possible.